Privacy Policy

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide

• Name
• Email address
• Phone number
• Billing information
• Account details
• Booking history
• Wallet transactions

1.2 Automatically Collected Data

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

1.3 Dog Information

To ensure safety and record-keeping:

• Number of dogs
• Behaviour notes (if voluntarily supplied)
• Medical or behavioural concerns relevant to safety

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Manage your account and wallet balance
• Contact you about your booking
• Improve our website and services
• Prevent fraud and maintain safety
• Send essential notifications (e.g., booking reminders, cancellations)

We do not sell, rent, or trade your data to third parties.

3. Payment Security

• All payments are processed through trusted, encrypted third-party payment providers.
• Rocket Dogs does not store full card details.

4. Cookies & Tracking

We use cookies to:

• Improve website functionality
• Remember user preferences
• Analyse website performance

You may disable cookies in your browser settings, but some features may not work correctly.

5. Data Storage & Retention

We store your data securely and retain it only as long as necessary for:

• Legal requirements
• Accounting purposes
• Service improvement
• Active user accounts

You may request account deletion at any time.

6. Sharing Your Information

We may share limited data with:

• Payment processors
• Website hosting providers
• Email delivery services
• Legal authorities (if required by law)

All partners operate under strict confidentiality and data protection agreements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent at any time
• Request a copy of your personal data

To exercise your rights, contact us.

8. Account Deletion

You may request your account be deleted. Deletion will:

• Remove personal data
• Remove unused wallet balance
• Remove booking history

Some financial records must legally remain for tax purposes.

9. Data Protection Measures

We take data protection seriously and use:

• SSL encryption
• Secure servers
• Password hashing
• Access control
• Compliance with UK GDPR and Data Protection Act 2018

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

11. Contact Information

For data requests or privacy concerns, contact:

• Email: hello@rocketdogs.uk
• Phone: 07543 630 389